1. Where are LUANI pieces designed?
All our pieces are proudly designed in Portugal and produced in small, carefully managed quantities to ensure quality, fit, and durability. Every detail is intentional, from fabric selection to final stitching.
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2. What sizes do you offer?
We currently offer sizes S, M, and L. Our pieces are designed to adapt comfortably and flatter different body shapes. If you’re unsure about which size to choose, feel free to check our Size Guide or reach out to us — we’re happy to help.
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3. How do I care for my LUANI items?
To preserve the quality and softness of your LUANI pieces, we recommend gentle washing at low temperatures, avoiding tumble drying, and not ironing directly over seams or logos. You’ll also find specific care instructions on each label.
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4. When will I receive my order?
We prepare and ship your order within 1–3 business days. Delivery usually takes 3–7 working days within the European Union. Once shipped, you’ll receive a tracking link via email.
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5. Do you ship internationally?
At the moment, we only ship to countries within the European Union. We’re working to expand our shipping options soon!
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6. Can I exchange or return my order?
Yes, you can exchange your LUANI item within 14 days of delivery. It must be unworn, unwashed, and in its original condition with all tags attached. To begin the process, just send us an email at info@luaniwear.com. We do not accept returns.
Customers are responsible for the shipping costs of the exchange.
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7. What if my item arrives damaged or incorrect?
We’re truly sorry if that happens. Please contact us at info@luaniwear.com with your order number and a photo of the item — we’ll make it right as quickly as possible.
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8. How can I contact you?
You can email us at info@luaniwear.com or reach us through our Instagram page – luani.wear
We’re always happy to help!
